This is the second time I have bought these earrings, one set for me and a second pair for my sisters birthday, as we are both cat lovers.
We are based in Corby, Northamptonshire, United Kingdom. All our orders are sent using Royal Mail. We are posting our orders Monday - Friday between 8 am - 2 pm. All orders placed after 2 pm are sent out the following day.
All orders come boxed in our beautiful eco-friendly branded packaging and is shipped via Royal Mail from our office in Corby (UK).
Orders are sent out between Monday - Friday around 2 pm. Orders placed after 2 pm are sent the following working day.
UK delivery options:
All UK orders are sent out Free of Charge.
All orders up to £30 are sent via 1st class standard post (delivered usually in 2-3 working days) - FREE OF CHARGE. Orders above £30 are sent using Signed For service (delivered usually in 2-3 working days) .
Orders above £60 are delivered via Special Delivery Guaranteed next working day (if placed before 2 pm) free of charge. If the order is less than £60, then Special Delivery service can be added to the order for £8.99.
Europe delivery options:
All orders up to £60 are sent using International Standard Airmail (5-15 days - not tracked service) for £2.00 P&P charge.
Orders above £60 are sent out using Tracked service (3-7 working days) free of charge. If the order is less than £60 this service can ben added to the order for £12.
Rest of World delivery options:
All orders up to £60 are sent using International Standard Airmail (7-21 days, not tracked service) for £4.50 charge.
Orders above £60 are sent out using Tracked service (5 - 15 working days) free of charge. If the order is less than £60 this service can ben added to the order for £15.
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase (Order ID will be sufficient).
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
In the UK the fastest way to ensure you get what you want is to contact us and request a return. We then send the actual item you want, and include prepaid envelope to post the original item back to us easily by posting it through the nearest red Royal Mail post box on the street. Please make sure you do not scan our return label at Post Office as our barcoded labels won't scan with them. We take full responsibility for the returned items.
For international orders we can not generate free return label so we the procedure is similar, but the return of the original item must be sorted by the customer.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Of course! We don't want you to hold on to the item you don't really like! You get 60 days from the purchase date to get it sent back to us for a full refund. Please note that goods should be returned in their perfect, original and unworn condition, including original packaging. If you are UK based customer you can request pre-paid label to print and attach to the returned item for easy return. See Returns & Exchange above for more details.
We currently accept all major credit and debit cards. We also payment via Amazon Pay, Google Pay, Paypal, Apple Pay & Klarna payments.
We have plenty of adjustable rings. However there is also massive selection of rings at various sizes which is specified in the product's descriptions. Best way to find your size is visit your local jewellers, where you can ask to have your ring size measured or check out our Ring Size Guide page here.
We are certified by International Amber Association and all our manufacturers also have most up to date certificate. We make sure we buy only genuine Baltic Amber gemstones set in precious metals as per product description. All our orders come with Certificate of Authenticity to give you little bit of extra confidence when purchasing with us.
Silver Amber Jewellery offers a free returns service. If there would be any problems with your purchased item we would offer a refund, exchange or alternative replacement. We will also include pre-paid label to post the faulty item back to us easily by dropping it off at the nearest red Royal Mail post box on the street. Please do NOT take our return labels to post office as their scanners won't recognise our QR code labels. We take full responsibility for our labels. Please note if you live outside of UK we can not provide pre-paid return label therefore, we may be asking you to post it back using the cheapest ordinary post option in your country and issue a refund accordingly.
We are sorry but we don't offer cash payments, however if you live local to Corby you may be able to collect your pre-paid order if you let us know 1 day in advance by contacting us.
We have an office based in Corby, however this is designed for trade buyers only and visit are for appoitments only. Please contact us if you are wholesale buyer and are interested in visiting us.
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