FAQs – SilverAmberJewellery

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Complimentary Tracked & Insured Delivery for UK Orders over £20.

60-Day free returns for UK based customers.

UK based business - Over 15 years experience importing Amber

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Where are you based?

We are based in Corby, United Kingdom. All our orders are sent using Royal Mail. We are posting our orders Monday - Friday between 8 am - 2 pm. All orders placed after 2 pm are sent out the following day.  

How much does the shipping cost?

For all details of delivery charges & delivery times please head to our Delivery page here: Delivery & Shipping Page

I bought the wrong size, what can I do?

Silver Amber Jewellery offers a free returns service. If your ordered item is at wrong size, you can contact us and request alternative size which we will send to you. We will also include pre-paid label to post the incorrect size item back to us easily by dropping it off at the nearest red Royal Mail post box on the street. Please do NOT take our return labels to post office as their scanners won't recognise our QR code labels. We take full responsibility for our labels. Please note if you live outside of UK we can not provide pre-paid return label therefore, we will ask you to post it back using the cheapest ordinary post option in your country. 

Can I return the item I don't like?

Of course! We don't want you to hold on to the item you don't really like! You get 60 days from the purchase date to get it sent back to us for a full refund. Please note that goods should be returned in their perfect, original and unworn condition, including original packaging. If you are UK based customer you can request pre-paid label to print and attach to the returned item for easy return. 

What are my payment options?

We currently accept all major credit and debit cards. We also payment via Amazon Pay, Google Pay, Paypal, Apple Pay. 

What size ring should I buy?

We have plenty of adjustable rings. However there is also massive selection of rings at various sizes which is specified in the product's descriptions. Best way to find your size is visit your local jewellers, where you can ask to have your ring size measured or check out our Ring Size Guide page here.

Is the amber real?

We are certified by International Amber Association and all our manufacturers also have most up to date certificate. We make sure we buy only genuine Baltic Amber gemstones set in precious metals as per product description. All our orders come with Certificate of Authenticity to give you little bit of extra confidence when purchasing with us.