Returns Policy

If you are unhappy with your purchase, please notify us within 60 days of receipt of the product. Items need to be returned in their unworn condition, in their original packaging and we will be happy to refund or exchange your order.

If an exchange is required - contact us via email or customer service messenger chat and we will be happy to help you with the process. 

We are also happy to offer an Extended Returns period if required. 

When returning items, we recommend obtaining proof of postage and using an insured method of shipping, as we cannot be held responsible for items damaged or lost in the post. If you live in the UK we can provide pre-paid label to attach to the returned order and this should be posted by simply dropping it off at the nearest red royal mail post box on the street. You don't need proof of posting when using our QR coded labels. Tracking is available for each QR code label we use.

Extended Returns Policy

All orders made between the 12th November and 24th December, are subject to our festive Extended Returns Policy. Please notify us following the Christmas period of any return request by the 25th January.

Complete Satisfaction Promise

Items purchased at SilverAmber Jewellery may be exchanged or refunded within 60 days if you're not completely satisfied with your jewellery. All items must be returned unworn, in the original packaging and safely packaged.

Sale Items: 

All sale items must be returned within 14 days of purchase for an exchange or refund. We do not offer price adjustments if items are further reduced after your purchase date.

Exceptions: 

 Please note that the following are excluded from the store returns policy:

• Bespoke or engraved items
• Items otherwise altered to a customer’s request

All items returned as faulty will be inspected. Any item displaying damage deemed to be a result of misuse, accidental damage or fair wear and tear caused by you will not be accepted as faulty.

Christmas Returns Policy

Any item purchased between 12th November and 24th December can be returned or exchanged (in its unworn condition and its original packaging) up until the 25th January.

Processing your Refund

Upon receipt of your returned items, the credit or debit card used for the original purchase will be credited with the full cost of the goods (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account. 

Exchanging a Gift