925 Sterling Silver & Baltic Amber Basset Hound Dog Pendant - AD219
All orders come boxed in our beautiful eco-friendly branded packaging and is shipped via Royal Mail from our office in Corby (UK).
Orders are sent out between Monday - Friday around 2 pm. Orders placed after 2 pm are sent the following working day.
UK delivery options:
All UK orders are sent out Free of Charge.
All orders up to £30 are sent via 1st class standard post (delivered usually in 2-3 working days) - FREE OF CHARGE. Orders above £30 are sent using Signed For service (delivered usually in 2-3 working days) .
Orders above £60 are delivered via Special Delivery Guaranteed next working day (if placed before 2 pm) free of charge. If the order is less than £60, then Special Delivery service can be added to the order for £8.99.
Europe delivery options:
All orders up to £60 are sent using International Standard Airmail (5-15 days - not tracked service) for £2.00 P&P charge.
Orders above £60 are sent out using Tracked service (3-7 working days) free of charge. If the order is less than £60 this service can ben added to the order for £12.
Rest of World delivery options:
All orders up to £60 are sent using International Standard Airmail (7-21 days, not tracked service) for £4.50 charge.
Orders above £60 are sent out using Tracked service (5 - 15 working days) free of charge. If the order is less than £60 this service can ben added to the order for £15.
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase (Order ID will be sufficient).
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
In the UK the fastest way to ensure you get what you want is to contact us and request a return. We then send the actual item you want, and include prepaid envelope to post the original item back to us easily by posting it through the nearest red Royal Mail post box on the street. Please make sure you do not scan our return label at Post Office as our barcoded labels won't scan with them. We take full responsibility for the returned items.
For international orders we can not generate free return label so we the procedure is similar, but the return of the original item must be sorted by the customer.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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We get many reviews & feedbacks from our lovely customers and we enjoy it too! If you have any feedback for us please share it :)
Great company, would definitely be ordering from you guys again. I brought a teething anklet for my son but I ordered the wrong size, I contacted them and they sent me out the right size and also a prepaid envelope to send the wrong sized one back. The anklet itself is lovely, I believe it really has helped my son with teething. Five stars from me!! Thankyou
This is the best company I’ve dealt with on Amazon. Their customer service is above and beyond excellent, especially during Covid 19! The product is amazing, although I would tend to size down. It’s a big thumbs up from our end! :)
If I could give this 10* I would all because of the outstanding customer service I received off the actual seller. When the bracelet came, I had measured wrong and it was too tight- I tried to resolve through Amazon but it just kept saying send the product back which ultimately I wanted but I wanted to swap. So I messaged the seller directly and through there easy chat options within a day I had a bigger bracelet sent out and mine was being returned at no extra cost.
Lovely and well made bracelet that seems to work!
This bracelet is being worn by my 5 month old. It fits perfectly. Luckily I measured her ankle and got 13cm as she is wearing as an anklet. She hasn't moaned once about her teeth even though they are cutting through.
The bracelet is well made and easy to fasten.
So far so good. Wish I'd of got one sooner as I feel it really is helping.
The chain is perfect, it arrived safely packed in a beautiful cotton pouch and inside a cute carton box. I will definitely buy from Silver Amber jewellery again 🌟🌟🌟🌟🌟
I've purchased 2 of these chains to date. They are excellent value for the price. There was an error on my second purchase but this was dealt with swiftly and professionally by the seller hence the 5 stars. Good customer service should be priority.
This is absolutely gorgeous! Beautifully made, deep coloured amber, really cute detailed silver work - incredible value for money. It's very delicate and small - look at dimensions before ordering but that's the beauty - delicate but so well made!